At MolaMola Foods, we strive to ensure that our customers are fully satisfied with our products. If for any reason you encounter an issue with your purchase, we offer refunds or replacements under the following conditions:

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Refund Eligibility

You may request a refund or replacement if any of the following conditions are met:

• Defective Products: If you receive a product that is defective, you may request a replacement or full refund.

• Incorrect Products: If the product you receive is different from what was ordered, you may request a replacement or full refund.

• Expired or Near-Expired Products (Upon Delivery): If a product is delivered with an expiration date of less than **two weeks**, or is already expired at the time of delivery, you may request a replacement or full refund.

• Missing Items or Delivery Issues: If any items are missing from your order or the order is not delivered, you may request a replacement or full refund.

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Timeframe for Refunds or Replacements

Refund or replacement requests must be made within 15 days of receiving the product, in accordance with the policies of online platforms such as Shopee, Lazada, and TikTok.

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Product Return Requirements

For defective products we may request that you return the product for further inspection, allowing us to file claims with the manufacturer. However, returning the product is **not required** for the refund or replacement to be issued.

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Post-Delivery Expiration

Products that were delivered with a valid shelf life (i.e., more than two weeks until expiration) but expire after delivery are not eligible for a refund once they have been used or consumed beyond their expiration date.

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How to Request a Refund or Replacement

To request a refund or replacement, follow these steps:

1. Provide Proof: Notify us of the issue by sending pictures or other proof of the product’s condition to one of our official channels:

   • Line: @molamolafoods

   • Email: foods@molamolafoods.com

2. Replacement or Refund: Our customer service team will work with you to either send a replacement product or process your refund, based on your preference.

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Refund Method

• Refunds will be processed via direct bank transfer within 10 business days of approval.

• Credit Card Refunds: Currently, we do not accept credit card payments directly. However, for purchases made on platforms such as Shopee, Lazada, or TikTok, credit card refunds follow the respective platform's policies.

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Shipping Fees

• Original shipping fees are non-refundable unless the refund is due to our error (e.g., incorrect, defective, or missing items).

• For returns of defective products (if requested), we will cover the return shipping costs by providing a prepaid return label.

• Shipping fees for replacing items will be covered by the Company.

 

Exceptions

• Items damaged due to customer handling or improper storage are not eligible for a refund or replacement.

• Perishable items that have expired after being delivered with a valid shelf life are not eligible for refunds.

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Online Marketplaces

If your purchase was made through Shopee, Lazada, or TikTok, the platform's return and refund policies will also apply. Please check the specific platform for details.

 

Contact Us

If you have any questions or would like to request a refund or replacement, please contact our team